Shipping Policy
At Lyba Fleur, every order is carefully packed with love and attention to ensure it reaches you safely and in perfect condition.
Order Processing
- Orders are processed and dispatched within 1–2 business days.
- Orders placed after business hours, on Sundays, or public holidays will be processed on the next working day.
- Once your order has been shipped, you will receive tracking details via email or WhatsApp.
Delivery Timeline
Within Delhi NCR
- Estimated delivery: 1–2 business days
Rest of India
- Estimated delivery: 2–8 business days, depending on your location.
Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.
International Shipping
- International orders are dispatched within 3–5 business days.
- Estimated delivery: 10–25 business days, depending on the destination country.
- Shipping charges are calculated automatically at checkout.
- Customers are responsible for any customs duties, import taxes, or local charges applicable in their country.
Order Cancellation
- Orders can only be cancelled before they have been processed or dispatched.
- Once an order has been shipped, it cannot be cancelled.
- Approved cancellations may be subject to a 10% processing fee.
Return & Replacement Policy
At Lyba Fleur, we take great pride in the quality of our products. Every order is carefully inspected before dispatch to ensure it meets our quality standards.
No Returns or Exchanges
We do not accept returns, exchanges, or refunds for:
- Change of mind
- Incorrect product ordered by the customer
- Personal preferences
- Minor colour variations due to photography, lighting, or screen settings
- Slight variations in handcrafted or handmade products
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving your order.
To process your replacement request, kindly provide:
- Your Order Number
- Clear photographs of the product
- A complete, uncut parcel opening video (Mandatory)
Parcel Opening Video (Mandatory)
To be eligible for a replacement, the parcel opening video must:
- Start before opening the parcel
- Clearly show the shipping label
- Show the entire unboxing process in one continuous, unedited video
- Clearly display the damaged, defective, or incorrect product
Replacement requests submitted without an uncut parcel opening video will not be accepted under any circumstances.
Once our team verifies your claim, we will arrange a replacement at no additional cost.
Please note that replacement requests are subject to verification and approval by our quality team.
Important Information
- Replacement requests must be submitted within 24 hours of delivery.
- Products showing signs of use, misuse, or damage after delivery are not eligible for replacement.
- Lyba Fleur reserves the right to reject any claim that is incomplete, fraudulent, or does not comply with the above policy.
- Refunds are not available. In verified cases of damaged, defective, or incorrect products, a replacement will be provided.
Contact Us
For any assistance regarding your order, please contact us:
📧 Email: lybafluer@gmail.com
📱 WhatsApp: +91 9315363833
Our customer support team will be happy to assist you during business hours.
